PIP CONNECTA
A Pixela intelligent product
WhatsApp CRM
PIP Connecta.
Enter the business number you want to use. Pixela connects it through Meta’s official WhatsApp setup, then PIP Connecta turns it into one organised workspace for conversations, customers, follow-ups and sales.
01Keep your number02Bring in your team03Never lose the follow-up
CAMPAIGN SOURCEBranding PromotionCaptured automatically
PIP Connecta is ready
Inside the product
One workspace for every WhatsApp conversation.
The PIP Connecta panel, with the dashboard and the WhatsApp connection settings.
AI-assisted conversation
When your team is unavailable, PIP keeps the conversation moving.
PIP Connecta can respond using the product the customer selected and the information approved by your business. It answers relevant questions, gathers the important details and then hands the conversation — with its full context — to a human team member.
01Customer messagesSelects a product or asks a question
→02PIP AI respondsHelps immediately using approved information
→03Human takes overReceives the conversation and context
Simple from the start
Connect once. Manage everything from your panel.
PIP Connecta keeps WhatsApp familiar for customers and gives your team a proper CRM workspace behind it.
CONNECTION
Connect your business number
Enter the number you want to use. Pixela guides the official Meta verification and connection process, then configures PIP Connecta for your business.
MANAGE & REPLY
Sign in to your CRM panel
Authorised users receive a secure User ID and password to reply, assign chats, manage customers, update leads and view campaign information.
In plain language
Nothing changes for the customer.
Everything becomes clearer for the team.
WITHOUT PIP CONNECTA
WhatsApp becomes difficult to manage.
- Enquiries sit on different phones
- Two people may answer the same customer
- Follow-ups depend on someone remembering
- Advert results are hard to trace
WITH PIP CONNECTA
Every conversation has context.
- The whole team works from one inbox
- Each conversation has an owner and status
- Customers and next steps stay visible
- Campaign sources appear beside the lead
Product walkthrough
See what changes behind the conversation.
Choose a view to explore how PIP Connecta helps the team work.
LIVE CONVERSATIONS LIVE
One inbox. One clear owner.
Every customer message is visible to the team, with ownership and status shown at a glance.
Kagiso M.Price for delivery?Naledi P.Still waiting on quoteTumo K.Thank you, received
Hi, can I get a quote?Absolutely — what quantity do you need?Assigned to Naledi
Core capabilities
Everything the team needs. Nothing it does not.
Shared inbox
The team sees and replies to the same conversations.
Customer records
Contacts, chats and useful tags stay together automatically.
Sales pipeline
Every lead and next action remains visible.
Product answers
Staff can quickly share consistent prices and product details.
Campaign attribution
See when an enquiry started from a Meta click-to-WhatsApp advert and attach the campaign source to the customer record. That means reporting can move beyond message totals to show which promotion generated the lead.
A clearer comparison
From everyday messaging to customer management.
| Everyday business need | WhatsApp alone | PIP Connecta |
|---|---|---|
| Team access | Often centred on individual devices | Shared workspace for the team |
| Customer history | Buried inside separate chats | Customer record, conversation and tags together |
| Follow-up | Depends on memory or manual notes | Visible owner, status and pipeline stage |
| Product enquiries | Prices repeatedly typed or searched for | Saved price list available during the chat |
| Marketing insight | Difficult to connect a chat to its advert | Campaign source attached to the lead |
Explore the product
Ready to make WhatsApp easier to manage?
Ask PIP how Connecta could fit your organisation and customer-service workflow.